FAQ's

frequently asked questions
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Where on the Island does Wight Crystal Spring Water come from?

From Knighton Spring in the centre of the island.

When did you start bottling Wight Crystal Spring Water?

June 1989

Can I buy direct from you as a private customer?

Yes you’re very welcome to call in to Wight Crystal any week day between 8:30am and 4:30pm. Call us on 01983 520128, email enquiries@oseliow.co.uk or visit our Contact page to find out exactly where we are.

Do you support bespoke label products for other businesses?

Yes for promotion purposes our customers are able to offer Wight Crystal bottled water in bottles bearing their own bespoke label. Click here for examples or please get in touch to find out more.

Do Wight Crystal supply watercoolers?

Yes we’ve been doing so since 1995. We supply, on a purchase or rental basis, many types of water coolers including free standing, counter top, bottles or mains fed. Our bottled water coolers are a popular feature in hundreds of Island businesses, factories, hospital premises and homes with many being hired on a daily or weekly basis for events . Please Contact Us and ask for a quote to meet your needs.

How long does it take for Wight Crystal to deliver an order?

For orders received by 3pm Monday – Friday we aim to deliver them next working day. We firmly believe in customer service. Usually orders placed one day are delivered the next. However we do try to respond to our customers needs by delivering the same day if the order is urgent for a delivery fee. Without our customers we have no business.

Are Wight Crystal products sold on the mainland?

Yes they are and have been since 1991. If you’re not fortunate enough to be based on the beautiful Isle of Wight, we will try and cater for businesses across the South Coast where possible.

Why do you have a spring water bottling plant and a care support agency, it seems a strange mixture?
At Wight Crystal we employ people on work placements who would otherwise find it difficult to gain employment due to physical or mental health issues. We feel all of our enterprises come together to help people gain confidence and skills to help them in their day to day lives.
Are Wight Crystal and the Way Forward Programme part of the same charity?

They most certainly are and do everything they can to support each other. You can find out more about us here.